Terms of Service

Virtual Global Digital Services Limited, or the ‘Company’, is incorporated under Gibraltar laws and is part of the evoke Group. It operates under a license granted by the Gibraltar Government in line with the Gibraltar Gambling Act of 2005, which allows the provision of various Internet gambling services, such as casino games, poker, sports betting, and bingo. IT IS ESSENTIAL TO READ THE TERMS OF SERVICE DESCRIBED HERE (‘TERMS OF SERVICE’) THOROUGHLY BEFORE ENGAGING WITH ANY SERVICES OFFERED BY THE COMPANY.
PLEASE NOTE: Effective from July 1, 2021:
For users registering an account from Canada, the contractual party concerning the User Agreement will be VDSL (International) Limited, which is incorporated in Gibraltar and operates under a Gibraltar gaming license.
In cases where you established an account from Canada before July 1, 2021, the User Agreement will be reassigned from the previous service provider to VDSL (International) Limited. Consequently, any mentions of ‘Company’ within the User Agreement should now be interpreted as referring to VDSL (International) Limited.
PLEASE BE AWARE: If your account was registered before September 9, 2019, the User Agreement will be transitioned from the earlier service provider to Virtual Global Digital Services Limited. As such, references to the 'Company' within the User Agreement should be understood as referring to Virtual Global Digital Services Limited.
IMPORTANT NOTICE: This User Agreement (as outlined below) only applies to you if you are playing outside of a member state of the European Single Market or the United Kingdom.
IMPORTANT NOTICE: If you are playing or registering an account within the United Kingdom, this User Agreement (as defined below) is not applicable to you, and you can find the relevant terms outlined here.
IMPORTANT NOTICE: If you engage in gaming within any member state of the European Single Market, except for cases where local licenses apply, such as in Spain, Italy, or Denmark, this User Agreement (as defined below) will not be applicable, and you can refer to the relevant terms here.
The Company provides gambling services through its proprietary brands (each known as an ‘In-House Brand‘), a variety of other brands, and through ‘white label’ partnerships, known as ‘White Label Brands‘. Beyond operating online (the ‘Internet Platform‘), the Company may also, at its discretion, offer services via alternate platforms including (i) interactive television, (ii) mobile gaming applications, and (iii) in-flight entertainment systems (collectively referred to as ‘Alternative Platforms‘).
When utilizing the gambling services of the Company, whether through the Internet Platform or any Alternative Platform, the Terms of Service will apply based on the specific circumstances of such usage.
Along with the Terms of Service, we advise you to carefully review our Privacy Policy, which describes how we gather and manage your personal data. Your access to the Company’s gambling services is explicitly limited by several additional regulations, applicable according to the type of services you are using. These include, but are not limited to, our ‘Bonus Policy’, ‘Withdrawal Policy’, ‘Responsible Gaming Policy’, ‘Tournament Rules’, ‘House Rules’, ‘Disconnection Policy’, and ‘SlotsOnline Sports Betting Rules’ (collectively termed the ‘Additional Rules’). The Terms of Service and the Additional Rules together form a binding legal agreement between you and the Company (collectively referred to as the ‘User Agreement’).

1. Introduction

By signing up with the Company, utilizing the Company’s gambling services, and/or selecting the ‘I accept these Terms and Conditions’ checkbox (or similar language) and/or downloading, installing, or using the Software, you fully agree to the entirety of the User Agreement without any reservations. Therefore, this agreement is a legally binding document governing your use of our gambling services.

The Company’s software, available in both downloadable and non-downloadable formats, accessible via the Internet Platform or Alternative Platforms (collectively referred to as the ‘Software’), enables you to partake in our gambling services (the ‘Services’). The Company reserves the right to alter, suspend, remove, or enhance its Services or Software at its sole discretion without prior notice. The Company bears no responsibility for any losses you may incur due to such changes and you cannot hold the Company liable in this regard.

You must only access the Software and the Services through your personal account, and you should never attempt to use the Software or Services through another individual's account. If you attempt to access Services via someone else’s account, the Company reserves the right to close all your accounts, retain any funds within those accounts, and prohibit your future use of the Services.

At its discretion, the Company may choose to restrict multiple account registrations from you or individuals residing within the same household. The Company is not liable for preventing multiple account registrations but can take necessary actions, including freezing all funds in those accounts if multiple accounts are identified, regardless of the details provided during registration.

2. Acceptance of Terms and Conditions

If you disagree with any aspect of the User Agreement, you should immediately cease using the Software and remove it from your computer or any other devices where it is installed.

The Company holds the right to enhance, modify, update, or change any terms within the User Agreement as needed, and will inform you of these changes by publishing the new version on the respective pages of all In-House and White Label Brand websites. Any revised version will take effect 14 days after being posted on the website or sooner if mandated by law or regulation, and your continued use of the Services or Software after this period will be regarded as your acceptance of these amendments. It remains your duty to stay informed about the current terms of the User Agreement, and we recommend routinely checking for updates.

3. Compliance with Laws

Gambling online may not be permitted in certain areas. You acknowledge and accept that the Company cannot provide legal advice or guarantees regarding your usage of the Services, and it does not assert any claims about the legality of the Services in your location. Please research the relevant laws applicable to your jurisdiction before signing up with the Company and using the Services.

The Services are exclusively meant for individuals who are permitted to engage in online gambling under the laws of their respective jurisdictions. The Company does not intend to facilitate any violation of relevant laws. You affirm and agree to ensure that your use of the Software and Services adheres to all applicable laws, regulations, and statutes. The Company will not be held accountable for any unlawful or unauthorized usage of the Software and/or the Services by you. If unsure about the legality of your use of the Software and Services under applicable laws, please seek legal counsel. By accepting these terms, you agree to help the Company in maintaining compliance with relevant laws and regulations.

Individuals located in certain countries not serviced by the Company will not be able to create an account, deposit money, or utilize the Services. Access to the Company’s websites from such countries will be restricted. The Company reserves the right to adjust the listed countries from which it will not accept users at its discretion, effective immediately.

4. Permitted Participation

No one under the age of 18 or below the legal age for participating in gambling activities according to the laws of any jurisdiction (whichever is greater, referred to as ‘Legally of Age’) may download the Software or engage with the Services under any circumstances. Any individual below the age of legal consent who downloads the Software or uses the Services will be violating the User Agreement. The Company retains the right to request age verification at any point, ensuring that those not Legally of Age are not using the Services. If evidence of age is not provided upon request, or if there are any suspicions regarding your age, the Company may terminate your account and prevent you from using the Software or Services. Additionally, the Company has the right to hold onto any funds in your account until your age is satisfactorily verified.

We maintain the right to check the information you provided during registration, including your name, address, age, and payment methods, at any moment. To confirm your details, we may ask for specific documents, which typically include an ID card, a utility bill as proof of your address, and verification of the payment method. You can conveniently upload these documents via the Cashier section. If necessary, we might request notarized copies of these documents, meaning they need to be stamped and verified by a Public Notary. If you fail to provide the requested documentation, the Company has the discretion to close your account and withhold any funds associated with it. Moreover, if the documents do not pass our internal security assessments—perhaps if there are signs of alteration or intent to deceive—there is no obligation for us to accept them as valid or to provide any detailed feedback regarding our findings.

While using the Site, you may need to share specific information about your financial background, including your sources of funds, financial situation, job, and other related information. We retain the right to limit your account, which could include restrictions on the amount you can deposit, based on the details you provide or fail to provide. We are not responsible for any losses you may incur (i) prior to implementing such restrictions; or (ii) related to any other accounts you might have opened or reinstated, whether before or after these restrictions were enforced.

We reserve the right to conduct background investigations on any member and to request pertinent documentation for various reasons, including (but not limited to) validating the member's identity, performing credit checks, or probing the member's personal history. The reasons for such investigations will vary case by case and may involve confirming registration details, financial transactions, and gaming behavior. The Company is not required to inform the member that such an investigation is underway. These inquiries might involve third-party agencies that carry out necessary assessments. The Company may decide at its sole discretion to close a member’s account and retain any funds therein if the investigation yields negative or uncertain results.

For the duration of their engagement and for 24 months after that, Company officers, directors, employees, consultants, agents, and affiliated suppliers or vendors are prohibited from using the Services in any capacity. This ban extends to the relatives of these individuals, which includes spouses, partners, parents, children, and siblings. Additionally, residents of Gibraltar and Gibraltarians are not allowed to download the Software or utilize the Services.

5. Information Technology and Intellectual Property

The Company grants you a non-exclusive, non-transferable, and non-sub-licensable license to install and use the Software and all associated content, including all related intellectual property rights, solely for your personal non-commercial use as laid out in the User Agreement. You may install the Software on a local hard drive or another storage medium and create backup copies, provided these backups are exclusively for your use with the Services on a computer that you primarily operate. The underlying code, design, and structure of the Software are protected by intellectual property laws. You are prohibited from:
- replicating, redistributing, publishing, reverse engineering, decompiling, disassembling, altering, translating, or attempting to access the source code to create derivative works;
- selling, assigning, sublicensing, transferring, distributing, or leasing the Software;
- making the Software available to any third party via a computer network or in any other way;
- exporting the Software to any country by any means, physical or electronic; or
- using the Software in any way that violates applicable laws or regulations.
  (collectively referred to as the ‘Prohibited Activities’).
You will be fully responsible for any damages, costs, or expenses incurred due to any Prohibited Activities. You must immediately inform the Company if you become aware of any individual committing these Prohibited Activities and offer reasonable assistance during any investigations the Company might carry out regarding such incidents.

The Company retains ownership of trademarks associated with its In-House Brands, White Label Brands, and Sites, along with any other intellectual property it or its partners may use. These trademark rights are solely owned by the Company or its affiliated entities, and all rights are preserved. Along with trademark rights, the Company or its affiliates hold rights to all other types of content, including the Software, graphics, images, audio, video, and written material available via the Software or online. By utilizing the Services or Software, you acknowledge that you don't gain any rights to the trademarks or content and may only use them in strict accordance with the User Agreement.

6. Your Declarations and Commitments

In recognition of the rights granted to you for using the Services and Software, you affirm your legal, mental competency, and ability to accept responsibility for your actions.

You confirm that all information you provided to the Company, either during registration or any subsequent interactions—such as payment details and occupational information—is accurate, up-to-date, complete, and corresponds with the name(s) on the credit or debit card(s) or other payment methods you intend to use. Furthermore, if you utilize a payment method not under your personal name, we will assume you have obtained the necessary permissions from the legitimate owner of that payment method to use it for your transactions with us. We are not accountable for verifying this consent and will not bear any liability relating to your declarations.

You agree to promptly inform us of any changes to the information you have provided, including your financial background, occupation, and related details. Occasionally, you may be required to submit documents to confirm the credit card used for deposits to your account. Depending on the results of these verification processes, you may or may not be allowed to make further deposits using that same card. Providing false, misleading, or incomplete information constitutes a breach of contract, which allows us to immediately close your account and/or restrict your access to the Software or Services, among other potential actions we may choose to pursue.
Your account is specifically for your personal use. You are prohibited from allowing any third party, including family members, to use your account, password, or identity to access the Services or Software. You are entirely responsible for any activities carried out using your account by a third party. You must keep your username and password confidential and take measures to prevent unauthorized access. If you suspect that someone else is using your account or has accessed your username or password, you should notify us right away so we can investigate the issue and you will cooperate with us during the investigation.

You are accountable for the security of your username and password on your own devices or network locations. If your credentials are compromised due to malicious software or viruses on your device, it is your responsibility to address the situation. Please report any hacking attempts or security catastrophes immediately to the Company.

You have confirmed that your use of the Services complies with the laws and regulations applicable to your location.

You fully comprehend the rules, methods, and procedures associated with the Services as well as online gambling overall. It is your responsibility to verify that your bets and gaming activities are correct. You must avoid actions or behaviors that could tarnish the Company's reputation.

We maintain the authority to verify the information you provided during registration, which includes your name, address, age, and payment methods. This verification may occur at any moment, and we may ask for specific documents to confirm these details. Typically, you will need to submit an identity document, a utility bill for proof of residence, and evidence of your payment method. These can be conveniently uploaded through the Cashier section. If necessary, we might require that copies of these documents be notarized, ensuring they are officially verified by a Public Notary. If you do not fulfill our document requests, the Company reserves the right to terminate your account at its discretion and withhold any existing funds in it. Furthermore, if the submitted documents do not pass our internal security checks—perhaps because we suspect they have been altered or are intended to mislead us—we are not obligated to recognize them as valid and aren't required to explain our findings regarding these documents.

While using the Site, you may need to provide us with specific information about your financial background, including your source of funds, economic situation, occupation, and similar information. We hold the right to impose restrictions on your account, which may involve limiting the amount you can deposit based on the information you share or if you choose not to provide such information. The Company will not be liable for any losses you may experience (i) before any restrictions are imposed or (ii) regarding any other accounts you have registered or activated, irrespective of whether these events occurred prior to or after restrictions were imposed.

We reserve the right to conduct background checks on any member and request relevant documentation for various reasons, including—but not limited to—verifying members' identities, conducting credit evaluations, and investigating personal histories. The nature of these investigations will depend on specific circumstances but may involve validating registration details like name, address, age, occupation, and assessing financial transactions or gaming activities. The Company has no obligation to inform the member about such investigations taking place. These checks may require the involvement of specialized third-party companies. Should an investigation yield a negative or inconclusive result, the Company may, at its sole discretion, terminate the member's account and withhold all associated funds.

All officers, directors, employees, consultants, or agents of the Company or affiliated companies—including suppliers, vendors, or partners—are prohibited from using the Services during their engagement period and for 24 months thereafter. This restriction is also applicable to the relatives of these individuals, which includes spouses, partners, parents, children, and siblings. Additionally, the use of the Software or Services is not allowed for Gibraltarians or residents of Gibraltar.

5. Information Technology/Intellectual Property

The Company grants you a non-exclusive, non-transferable right to install and utilize the Software and its associated content for personal, non-commercial purposes in accordance with the User Agreement. You are allowed to install the Software on a hard disk or other storage devices and create backup copies strictly for your own use with the Services through your primary computer. Please note that the code, structure, and organization of the Software are protected under intellectual property laws. Specifically, you must not:

replicate, redistribute, publish, reverse engineer, decompile, disassemble, alter, translate, or attempt to access the source code to produce derivative works;

sell, assign, sublicense, transfer, distribute, or lease the Software;

make the Software accessible to any third party through a network or any other means;

export the Software to any country, whether physically or electronically; or

employ the Software in ways that violate applicable laws or regulations.

(collectively, the ‘Prohibited Activities’).

You will be fully liable for any damages, expenses, or costs that arise from engaging in any of the Prohibited Activities. Should you become aware of any such activities conducted by others, you must immediately notify the Company and assist with any subsequent investigations that may arise from your report.

The trademarks, service marks, and trade names related to in-house brands, white label brands, and the Sites mentioned herein (collectively referred to as the ‘Trade Marks’) belong to the Company or its affiliated entities. These entities reserve all rights to their Trade Marks. Additionally, rights to other content, encompassing software, images, graphics, animations, videos, music, audio, and text available through the Software or online (collectively termed ‘Site Content’) are owned by the Company or its licensors and are protected under copyright and other intellectual property laws. By using the Services or Software, you acknowledge that you acquire no rights to the Trade Marks or Site Content and are permitted to use them only per the User Agreement.

6. Your Representations and Undertakings

In exchange for being granted access to use the Services and Software, you affirmatively represent and warrant that:

You are legally of age as defined in the User Agreement, possess sound mental faculties, and are capable of taking responsibility for your actions.

All information you provide to the Company, whether during registration or at any later time—including payment details and occupation—is accurate, up-to-date, and matches the name(s) on the payment instruments you intend to use. If you use a credit/debit card or payment method not held in your name, we will assume that you have the necessary consent from the rightful owner to use that payment method for transactions with us. We will not be liable to investigate or verify such consents.

8. Your Account

You are required to promptly inform us of any updates to the details you provided, including but not limited to your funding source, financial condition, and occupational information. Occasionally, we may ask for documents that verify the credit card details used for deposits to your account. Depending on the results of these verification processes, you may or may not be granted permission to make further deposits using the credit card previously provided. If any information you furnish proves to be false, misleading, or incomplete, it will be considered a breach of contract, and we reserve the right to immediately terminate your account and/or restrict your access to the Services or Software, among other possible actions.

Your account with the Company is exclusively for your use. You must not permit any third party (including relatives) to use your account, password, or identity to access the Services or Software, and you are fully accountable for any activities conducted on your account by anyone else. It is imperative that you keep your account username and password confidential and take all necessary measures to prevent disclosure. If you suspect that someone else is using your account or has access to your login information, you must inform us immediately so that we can investigate, and you will need to collaborate with us as needed during this inquiry.

You are responsible for keeping your username and password secure on your personal device or during internet access. If someone obtains your account credentials due to malware or viruses present on your device, the responsibility lies with you. Please report any suspected hacking attempts or security issues from your computer promptly to the Company.

You have checked and confirmed that your use of the Services complies with the laws and regulations of your jurisdiction.

You clearly understand the rules, procedures, and mechanics of the Services and internet gambling overall. It's your responsibility to verify that the details of your bets and games are accurate. Additionally, you agree not to engage in any actions that could harm the Company's reputation.

You understand that when using the Services, there is an inherent risk involved, which includes the potential of monetary loss. It's your responsibility to manage this risk and to accept that utilizing these Services is entirely at your own discretion and choice. You acknowledge that concerning any gambling losses, you cannot hold the Company or any affiliates, including those in the evoke Group or White Label Brands, accountable in any way, nor can you make claims against their employees, officers, or directors.

You recognize that the Software might integrate features from third-party providers, which could be installed on your device as part of the application and may receive updates automatically from time to time. For instance, these features could access the history of your game plays stored on your device to offer you specific promotions and alerts. If you prefer, you have the option to disable the hand history recording feature or to uninstall it altogether.

You agree to utilize our websites (the 'Sites'), the Services, and the Software strictly in compliance with the User Agreement's terms and conditions, which can be updated periodically. Furthermore, you commit to following all established rules and guidelines related to the games included in the Services.

It is your individual obligation to document, remit, and account for any taxes or other financial obligations that might arise from any winnings you receive to the appropriate governmental, tax, or regulatory bodies.

You acknowledge that the Company may choose to publish information about your winnings, accompanied by your username and profile picture on the Sites, particularly for promotional efforts. Detailed terms for our social media promotions can be found here. Certain games may also necessitate showing your username, profile image, and your winnings or accumulated points for proper functionality (such as in-game leaderboards). You consent to this usage without the need for additional consent.

You bear exclusive responsibility for ensuring that you have the necessary telecommunications services and Internet access to utilize the Software and Services effectively, including obtaining any necessary permissions.

You agree to engage with our Services and Software in a manner that demonstrates good faith towards the Company and fellow players. If the Company has genuine reasons to suspect that you are exploiting the Services or Software unethically, it reserves the right to terminate your account and any associated accounts, while also retaining any funds therein. You waive any future claims against the Company in such instances.

You understand and accept that certain games and tables available in the Services may operate on a shared basis, allowing players across In House Brands, White Label Brands, and other platforms to compete against each other. This implies that you might be playing alongside or against players who have different settings, which could include variations in currency and betting limits. The Company may place you in these shared environments at its discretion, and if you violate the User Agreement, the Company may restrict your access to both In House and White Label Brands.

You recognize and consent that some games offer progressive jackpots, which grow as players from different regions contribute funds through their stakes. The Company retains the right to disable progressive jackpots at any time, even before they are claimed under specific circumstances. Should a jackpot be discontinued across all brands prior to it being won, the Company will endeavor to redistribute contributions, which could involve, among other actions: using contributions from both UK and non-UK players to create a new progressive jackpot available to UK players, utilizing contributions from UK players for a jackpot exclusive to them, or refunding UK players for their contributions.

You understand that if you opt for self-exclusion from any Sites, you are prohibited from creating or using a new account with any other site operated by the Company for the duration of your self-exclusion. Once your self-exclusion is lifted and your original account is reinstated, you may then create an account. If you violate this condition, the Company has the right to block any new accounts you establish, retain any funds within them, and is not liable to refund any amounts bet or won through those accounts. For further details on self-exclusion, please refer to our Responsible Gaming Policy.

You accept that in peer-to-peer gaming scenarios, technical issues like slower network speeds or performance issues with your device may put you at a disadvantage compared to other players.

You recognize that 'live' television events and other broadcasts may be subject to delays, which can result in other players receiving updated information concerning these events sooner than you.

You must refrain from engaging in screen scraping, web scraping, or any form of data collection or extraction of third-party information from the Sites, whether manually or through automated methods.

7. Prohibited Uses of the Sites and Services

10. Bonuses

Illegal Funds and Unlawful Activities: You confirm that the funds you utilize for gambling on the Sites come from legal sources and that you will not exploit the Services as a means of money transfer. Engaging in any illegal, fraudulent, or prohibited activities, including money laundering, is strictly forbidden according to applicable laws, particularly those of Gibraltar. If the Company suspects that you may have participated in fraudulent or unlawful activities, including money laundering or any breach of the User Agreement, your access to the Services might be immediately revoked and/or your account blocked. If your account is terminated under these circumstances, the Company is not obligated to refund any funds that remain in your account. Beyond just restricting your access, the Company reserves the right to deny access to any of its other websites or services, and it may also report your identity and any suspected misconduct to relevant authorities and financial institutions. To ensure fair play, utilizing recognized betting strategies to circumvent the house edge is strictly prohibited, and any account shown to be engaging in such practices may be blocked, and the funds retained.

Circumvention: We have implemented advanced proprietary technology designed to detect users who misappropriate the Services or Software. You are not permitted to breach, access, or attempt to bypass the Company’s security features. Should the Company believe, at its discretion, that you have violated this provision, it may terminate your access to the Services and/or block your account, and may notify Interested Third Parties regarding your breach.

Intentional Disconnection: Deliberately disconnecting from a game while using the Sites is prohibited. We employ comprehensive techniques to identify users who intentionally disconnect during gameplay. If the Company determines, at its sole discretion, that you have violated this rule, it may terminate your access to the Services immediately and/or block your account, with no obligation to refund any funds that may be present in your account. In addition to blocking your account or terminating access, the Company retains the right to restrict you from visiting any other Company websites or using other services provided by the Company.

Your account is intended solely for personal use and must not be utilized for any professional, commercial, or business-related purposes.
- The Company does not assume responsibility for any unauthorized access to your account. Accordingly, it will not be held liable for any losses you incur due to misuse of your password by anyone, nor for any unauthorized entries into your account. Any transactions conducted using your correct username and password will be deemed valid, regardless of any unauthorized action on your part.
- The funds in your account will not accrue any interest.
If you have not accessed your account for a continuous duration of 365 days, it will be classified as a 'dormant account'. We may choose to remove any positive, withdrawable balance in such accounts. Prior to any deductions from a dormant account, we will endeavor to reach out to you using the most recent contact information you provided. Nevertheless, you retain the option to get in touch with us anytime to reclaim any positive balance before your account falls dormant. Upon receiving your request and verifying your identity, we will carefully evaluate the request, restore access to your account, and any available positive balance where feasible. If restoring access isn't possible, we will refund the positive balance directly to you, in accordance with our Withdrawal Policy.

The Company reserves the right to deduct any positive balances in your account against amounts you owe us at any time. For instance, if a bet needs to be recalculated after its settlement in relation to our sports betting services, we have the authority to withdraw the required sum from your account.

We may impose a non-refundable fee corresponding to any bet, deposit, or winnings you accrue. By accepting this, you acknowledge your obligation to pay any such fees should they be applied. This fee is intended to counterbalance any taxes or duties, including but not limited to VAT, GST/HST, or other local equivalents, as well as any gaming or betting duties owed to governmental authorities in your area. We reserve the right to determine your location as per our discretion, using methods such as registration information or IP addresses. Our records will exclusively dictate your location and you cannot claim any refunds for fees incurred. Information about all applicable fees on your bets, deposits, and winnings will be visible in the cashier section and may be updated periodically. For further details, please refer to the link provided here. You acknowledge the possibility of fee updates, which will take effect 14 days post-publication on the relevant site or sooner if mandated by applicable regulations. Continuing to use our services after this period will signify your acceptance of these changes.

The Company may implement a rounding policy concerning amounts deposited or cashed out by users when currency conversion is involved. This policy means that deposits or cash-out amounts not in US Dollars could be rounded during conversion. For example, if a deposit of 10 EUR is converted into 13.61 USD, your account would receive a credit of 14.00 USD. You will be informed of the currently active rounding policy at the time of any currency conversion.

We possess the authority to impose limitations on your account, which can include capping the amount you are entitled to deposit. Additionally, we reserve the right to restrict or refuse any bets, stakes, or wagers you place through your account.

When utilizing Software that relies on a third-party application interface, there may be limitations on the online visibility of your past gambling activity.

If you have a minor who has not reached the legal age for gambling, it's crucial that you take steps to prevent them from accessing our Services using your devices.

9. Payment Transactions and Payment Fraud

Each individual using the Service is entirely accountable for settling all debts owed to the Company. You agree not to initiate any chargebacks nor deny or reverse any payments you've made. Furthermore, you commit to compensating the Company for any chargebacks or payment disputes that arise due to your actions, including any resulting losses. The Company retains the right to cease offering services or to withhold payments from specific users or those using certain credit cards at its sole discretion.

Payments and fund management will be processed by Virtual Global Digital Services Limited, and this entity will appear on your credit card statements or related payment records. Depending on regulatory obligations, the Company may occasionally opt to engage another organization within the same corporate family to perform such services without prior notice.

11. Obligations of the Company

We reserve the right to conduct credit assessments on all users through third-party credit agencies based on the information you supply during registration.

We maintain the right to utilize external electronic payment processors and/or financial institutions for processing transactions between you and the Company. You agree to adhere to the terms and conditions of these third-party providers as far as they align with the User Agreement.

If we have credible reasons to suspect fraudulent payment activities, such as the usage of stolen credit cards or any other deceitful actions (including chargebacks), we are entitled to suspend or terminate a user's account, reverse any payouts, and reclaim any winnings. Furthermore, we reserve the right to alert relevant authorities or organizations, including credit reference agencies, regarding payment fraud or illegal activities. Please note, however, that the Company cannot be held responsible for unauthorized credit card usage regardless of whether the cards were reported as stolen.

12. NO WARRANTY

We expect our members to make deposits to actively engage in gameplay with their funds. If we suspect this is not happening, we may impose a wagering requirement on the deposited funds before allowing any withdrawals from the account. The wagering requirement will be defined as a multiple of the total amount deposited, depending on each case (like a requirement of 1x the deposited sum). We may also dictate that this wagering be conducted in specific games and exclude certain low-risk bets or game types, at our discretion.

We reserve the right to apply handling fees for deposits and withdrawals linked to your account, which will be detailed in the 'Cashier' section periodically.

If we have justifiable grounds to suspect that you have used someone else's payment method, especially if that individual has entered into a self-exclusion agreement with us, we may disable or close your account.

All promotions, bonuses, or special offers will be subject to specific terms and conditions, and any complimentary bonuses added to your account must comply with these stipulations. Without detracting from the modification provisions outlined in Section 2, we reserve the right to withdraw or modify any promotions, bonuses, or special offers at any time, including associated terms and conditions.

Should the Company reasonably suspect that a user is abusing or attempting to exploit a bonus, offer, or promotion, or capitalizing on loopholes within the Company's gambling policies, it may, at its discretion, deny, withhold or retract any bonuses or promotions from that user. This may involve both temporary and permanent measures, including terminating access to Services or blocking a user’s account.

13. Limitations of Liability

All users are entitled to a single welcome bonus. Members who make their initial deposit with the Company or any of its associated brands, and who already possess or previously held an account with any of the Company's sites—including both in-house and white label brands—will not receive an additional welcome bonus, unless the Company opts to implement otherwise at its discretion.

Your account comprises both 'Available Funds' (which may also be called 'Cash Balance' or 'Deposit Funds' on the sites) and 'Restricted Funds' (also referred to as 'Bonus Balance').

Your Available Funds encompass your deposited amounts along with any winnings resulting from these funds and any bonus money that has fulfilled the requisite wagering criteria. These funds can either be employed in applicable games or withdrawn at any time following our Withdrawal Policy.

Your Restricted Funds include the total of bonus funds that have yet to meet the necessary wagering requirements, any winnings tied to these bonus funds, and any additional items like free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens, and Profit Boost Tokens.

Please be aware that there may be a delay before your deposit is reflected in your account. It could take several days for your payment processor to process the transaction and transfer the funds to your account. Until this process is complete, your deposit will not be classified as Available Funds.

In cases where your account contains both Available Funds and Restricted Funds, any bets you place will utilize Available Funds first. Only when your Available Funds are exhausted will Restricted Funds come into play. It's important to note that this rule does not extend to free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens, or Profit Boost Tokens, which can be used at your convenience. Additionally, if you receive a money transfer related to our poker services from another account, those funds can be utilized before tapping into Restricted Funds.
- When you successfully deposit real money into your account and then make a wager on casino games with Restricted Funds, you may win up to a limit of $500/€500/£500, depending on the currency of your account. Should your wins exceed these amounts, you will receive only up to the maximum limit of $500/€500/£500. However, these limits do not apply to any verified winnings from progressive jackpots that originate from Restricted Funds, which have no ceiling. Please be aware that starting from July 25th, 2024, you will no longer be able to place bets or win progressive jackpot prizes using FreePlay or free spins.
- If you have not made a successful real money deposit into your account, and you place a bet using Restricted Funds that leads to a win, your winnings will be capped at a maximum of $100/€100/£100, again depending on your chosen currency. Similar to before, if your winnings go beyond this cap, you will still only receive $100/€100/£100. These restrictions do not relate to any verified winnings from progressive jackpots that come from Restricted Funds, which remain uncapped. It is also vital to note that as of July 25th, 2024, you will be ineligible to wager or secure wins from progressive jackpots using FreePlay or free spins.

Until you manage to successfully deposit real money into your account, the most that can be transferred to your Available Funds will be limited to $100/€100/£100, provided that you satisfy the necessary wagering conditions.

When it comes to jackpot prizes, they will not increase as a result of any bets placed with Restricted Funds. The prize increases will only occur from wagers made with Available Funds.
- Should the Company suspect, with reasonable evidence, that you have been exploiting welcome bonuses unfairly or acting in bad faith regarding any bonus promotions on the Company's Sites, it reserves the right to suspend or close your accounts. In such cases, there will be no obligation on the Company to refund any remaining funds in your account.
- If there is reasonable suspicion that a specific account or a collection of accounts is engaging in systemic activity—like employing particular wagering strategies or betting collectively—the Company can decide to block or terminate all involved accounts. In this situation, the Company is not required to reimburse any account balances.
- You have the option to request the removal of a bonus from your account. However, please be aware that this may also result in the loss of any winnings obtained through that bonus.
- acceptance of any winnings.
Keep in mind that the bonus for confirming your identity is granted at the Company’s discretion, meaning it may not be available to all users who verify their identity. Regardless of the changes mentioned in Section 2, we maintain the right to withdraw this bonus offer at any time. Factors such as your country of registration, the amount deposited, the type of payment method used, and other account specifics will be considered when determining eligibility for the verification bonus. For inquiries, please reach out to us.

15. Disputes

The Company is not obligated to verify whether customers are using the Services in compliance with the most current User Agreement.

The Company will not be held responsible for looking into or addressing any complaints from a player regarding someone else using the Services or for any other actions against players for any reason, including violations of the User Agreement. The Company may, at its discretion, choose to take necessary actions against those suspected of unlawful activity or any User Agreement violations, but is not obligated to do so.

The Company holds no responsibility for maintaining account usernames or passwords. If you lose, forget, or misplace your account information due to reasons other than the Company’s negligence, it will not be held liable.

THE SERVICES AND SOFTWARE ARE PROVIDED ON AN 'AS IS' BASIS. THE COMPANY DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU BEAR FULL RESPONSIBILITY FOR ANY RISKS ASSOCIATED WITH THE USE OF THE SOFTWARE.

THE COMPANY DOES NOT GUARANTEE THAT THE SOFTWARE OR SERVICES WILL BE MEETING YOUR EXPECTATIONS, THAT THEY WILL FUNCTION WITHOUT INTERRUPTION, BE SECURE, OR FREE FROM ERRORS, OR THAT ANY DEFECTS WILL BE RECTIFIED, OR THAT THE SOFTWARE OR ANY SERVERS ASSOCIATED ARE VIRUS OR BUG-FREE OR THAT THEY WILL SUIT YOUR NEEDS.

IN THE CASE OF A MALFUNCTION, ALL PAYS WILL BE INVALIDATED. IF THERE ARE SYSTEM OR COMMUNICATION ERRORS OR MALFUNCTIONS, OR IF YOU EXPERIENCE DATA LOSS, WINS, BONUSES, OR SIMILAR DAMAGES TO YOUR COMPUTER, THE COMPANY WILL NOT BE RESPONSIBLE AND WILL VOID ALL GAMES AND PAYMENTS RELATING TO SUCH ERRORS. THE COMPANY ALSO IS NOT REQUIRED TO PROVIDE ANY BACKUP FOR NETWORKS AND/OR SYSTEMS. https://ec.europa.eu/consumers/odr/ .

16. Duration and Termination

IF YOU OBTAIN ANY WINS OR BONUSES DUE TO AN ERROR FROM US (WHETHER TECHNICAL OR MANUAL) IN THE DISTRIBUTION OF BENEFITS, WE RESERVE THE RIGHT TO INVALIDATE THOSE BENEFITS. YOU MAY BE REQUIRED TO REPAY ANY SUCH AMOUNTS OR WE MAY DEDUCT THEM FROM YOUR ACCOUNT.

THE COMPANY IS NOT LIABLE FOR ANY ISSUES CAUSED BY YOUR INTERNET SERVICE PROVIDER OR OTHER THIRD PARTIES WITH WHOM YOU ARE CONTRACTED TO ACCESS THE SERVER HOSTING THE SITE.
- You acknowledge that you have the right to decide if you want to use the Services, doing so strictly at your diligence, discretion, and risk.
- The Company will not be liable to you or any third parties for any losses or damages incurred from your, or others’, use of the Software or Services. This includes, but is not limited to, losses related to business, profit loss (including unmet winnings), business disruption, and any financial or consequential losses, even after you have alerted us to potential issues.
- The Company will not be responsible for any loss or damage stemming from your use of any links found on the Sites. It does not have any responsibility for the content of linked internet sites accessed through the Services.
- You acknowledge that the Company is not liable to you or any third party for any modifications, suspensions, or discontinuations of the Software or Services.
- There is nothing in the User Agreement that removes the Company’s liability for any death or personal injury resulting from the Company's negligence.

In the event of the Software or Services encountering issues such as delays, interruptions in transmission, data loss or corruption, misuse of the Sites, or errors in content, the Company shall not be liable for any lost benefits or winnings that may arise.

If any errors result in an increase to your entitled winnings, you will not be able to claim winnings above this increase, and you must promptly notify the Company about the error, returning any incorrect winnings or allowing the Company to deduct those winnings from your account or from any amounts owed to you.

14. Breach of these terms and conditions
- You agree to fully indemnify and defend the Company, including its affiliates and employees, from any claims, demands, damages, losses, fees or expenses, including legal costs, resulting from:
- your breach of the User Agreement;
- any illegal acts or violations of third-party rights made by you;

your use of the Services or Software or usage by anyone else accessing it with your user credentials, whether authorized by you or not;

In cases where both Available Funds and Restricted Funds are present in your account, any new bets you place will first utilize your Available Funds. Restricted Funds will only be tapped into when your Available Funds balance is depleted. This rule does not extend to free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens, and Profit Boost Tokens, as you can use these at any time. Furthermore, if you receive any money from another account related to our poker offerings, those funds will be available for use prior to accessing any Restricted Funds.

If you've successfully deposited real money into your account and then stake a bet using Restricted Funds that results in a win, you could earn a maximum payout of $500/€500/£500, depending on your account’s currency. Should your winnings amount to more than this cap, you will still receive only $500/€500/£500. However, this limit does not apply to any verified progressive jackpot winnings arising from Restricted Funds, which have no maximum payout. Starting from July 25th, 2024, you will no longer be able to place bets or win progressive jackpot prizes with FreePlay or free spins.

In the event that you have not made a successful real money deposit into your account, wagering on casino games using Restricted Funds will provide a maximum payout of $100/€100/£100, contingent upon your chosen currency. If your winnings surpass this limit, you will receive a maximum payout of $100/€100/£100. Similar to previous cases, this restriction does not apply to any verified progressive jackpot prizes resultant from Restricted Funds, which remain unlimited. Note that from July 25th, 2024, you cannot place bets or win progressive jackpots with FreePlay or free spins.

Before you make a successful real money deposit into your account, the highest possible transfer to your Available Funds balance will be capped at $100/€100/£100. This is provided that you comply with the applicable wagering requirements.

17. General

It's important to note that the funds used for Restricted wagers do not contribute to increasing jackpot prizes. Only bets made with Available Funds have the potential to raise the jackpots.

Should the Company suspect that you're exploiting welcome bonuses unfairly or engaging in any dishonest behavior regarding bonus promotions on any of its Sites, it reserves the right to suspend or terminate your accounts without any obligation to refund the funds within them.

If there are reasonable grounds to believe that an account or group of accounts is being operated in a coordinated manner—such as employing specific betting strategies or wagering as a collective—the Company can terminate all related accounts. In such cases, no refund of any held funds will be provided.

You have the option to ask for a bonus to be removed from your account; however, be advised that this may involve the forfeiture of any winnings obtained from that bonus.

Please note that the 'confirm your ID' bonus is granted at the discretion of the Company and may not be accessible to everyone who verifies their identity with us. We maintain the right to withdraw this offer anytime, even in light of the modification clauses found in Section 2. Different criteria will influence which members will be eligible for the verification bonus, including country of registration, deposit amount, payment method, and account specifics. For any inquiries, please reach out.

The Company does not have a responsibility to verify if users are utilizing the Services according to the User Agreement, which may be updated from time to time.

The Company is not bound to investigate or respond to complaints made by players against other players using the Services. It is also free to take no action against users for any reason, including breaches of the User Agreement. However, the Company may choose, at its discretion, to act against any individual suspected of illegal activity or breaching the User Agreement.

The Company carries no responsibility for maintaining or securing account names or passwords. If you forget or lose your account credentials for any reason that is not due to the Company’s fault, the Company will not be held liable.

THE SERVICES AND THE SOFTWARE ARE OFFERED 'AS IS'. THE COMPANY GIVES NO REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RESPECT OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A SPECIFIC PURPOSE, INCLUDING THE COMPLETENESS OR ACCURACY OF THE SERVICES OR SOFTWARE. THE ENTIRE RISK REGARDING THE USE, QUALITY, AND PERFORMANCE OF THE SOFTWARE RESTS WITH YOU.

18. Gaming Regulations

THE COMPANY DOES NOT WARRANT THAT THE SOFTWARE OR SERVICES WILL MEET YOUR EXPECTATIONS, BE ERROR-FREE, SECURE, OR FUNCTION CONTINUOUSLY WITHOUT INTERRUPTION. Additionally, there are no guarantees that issues will be resolved or that the software or the servers hosting it are free from viruses or other bugs.

19. Chat Feature

ANY MALFUNCTION NULLIFIES ALL PAYOUTS. In situations involving system failures or communication errors that impact account resolution or cause loss of data, winnings, bonuses, or any similar issues connected with your computer, the Company will not be liable, and any games affected will be annulled. The Company may take corrective actions but is not obligated to provide backup systems or services.

If you gain any winnings or bonuses due to an error made by us, either technical or manual in nature, we may nullify these benefits. If you have already received payment related to these benefits, you will need to return that amount to us or we may deduct it from your account.
The Company will not be held accountable for any issues occurring as a result of actions from your Internet Service Provider or third parties that you rely on to access the server supporting the Site.
You understand and accept that using the Services is entirely at your own choice and risk.
The Company shall not be liable to you or anyone else for any loss or damage associated with your or any third party’s use of the Software or Services, regardless of the nature of the claim, including direct or indirect losses such as business interruptions or profits (including anticipated winnings) which could be affected.
The Company is not responsible for any damages or losses linked to your use of any links found on the Sites. It holds no responsibility for any content on external sites accessed through our Sites or Services.

You acknowledge that the Company cannot be held responsible for any changes, suspensions, or discontinuations of the Software or Services.
There is no element in the User Agreement that exempts the Company from liability in cases involving death or personal injuries resulting from its negligence.

You agree that if the Software or Services do not function correctly due to various reasons—including delays, data loss, or misuse of the Sites—you acknowledge the Company will not be liable for any loss, including any winnings.

If any errors lead to an increase in winnings owed to you, those additional winnings are not yours. You must promptly inform the Company about the error and return any winnings credited to you by mistake, or the Company may deduct the equivalent from your account.

14. Violation of these terms and conditions

You agree to fully indemnify and defend the Company, its partners, and their respective officers and employees from any claims, liabilities, damages, costs, and expenses (including legal fees) arising from:

any breach of the User Agreement on your part;

any violation of laws or third-party rights by you;

21. Exchange Rates

your use of the Services or Software, or access by any person using your account details, regardless of whether you authorized it.

22. Uninstall and Shortcut Additions

When you have both Available Funds and Restricted Funds in your account, any bets you make will first utilize the Available Funds. The Restricted Funds will only come into play if your Available Funds are exhausted. However, this rule does not apply to free spins, FreePlay amounts, jackpot vouchers, Tournament Tickets, Free Bet Tokens, and Profit Boost Tokens, which you can utilize freely. Furthermore, any funds transferred to you from another account related to our poker offerings will be accessible prior to tapping into Restricted Funds.

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If you have made a successful real money deposit in your account and place a bet on casino games with your Restricted Funds that results in a win, you will earn up to a maximum of $500/€500/£500 in accordance with the currency you’ve selected. If your win surpasses this maximum, you will receive only the capped amount. Note that these restrictions do not apply to any verified progressive jackpot winnings earned from Restricted Funds, as those winnings are unlimited. Please also be aware that starting from July 25th, 2024, any bets placed or wins earned regarding progressive jackpots cannot be obtained through FreePlay or free spins.
If you have not made a successful real money deposit yet and you place a bet on casino games using Restricted Funds that results in a win, you are capped at a maximum of $100/€100/£100 as winnings, depending on your selected currency. Should your winnings go over this cap, you will still receive only $100/€100/£100. Again, these caps do not apply to verified progressive jackpot winnings from Restricted Funds, which are uncapped. As of July 25th, 2024, you will be unable to place bets or win any progressive jackpots through the use of FreePlay or free spins.

As long as you have not made a successful real money deposit into your account, the most you can transfer to your Available Funds balance will be limited to $100/€100/£100, as long as you meet the necessary wagering requirements.

23. Minimum Hardware Requirements

The prizes associated with jackpots will not increase when wagers are made using Restricted Funds. Only bets placed using Available Funds will contribute to increments in jackpot amounts.

For PC:
- OS – Windows 7 Home Basic
- CPU – Pentium 1.8 GHz (or AMD equivalent)
- RAM – 760 Mb
- HD – 300 Mb available

Should the Company suspect that you are exploiting welcome bonuses inappropriately or acting in bad faith regarding promotions offered on any of its Sites, the Company reserves the right to suspend or close your accounts without the obligation to return any funds currently in your account.
- OS version: Mac OS X 10.6.8
- CPU: 2.4 GHz Intel Core 2 Duo
- Memory: 4GB DDR2 667 MHz

If we believe that an account or a set of accounts are being operated in a coordinated manner—such as using specific wagering strategies or engaging in group betting—the Company has the right to terminate all related accounts, and in this case, there is no obligation to return any funds in those accounts.

You can request to have a bonus removed from your account; however, be aware that doing so may also eliminate any winnings acquired through that bonus.

It's important to understand that the 'confirm your ID' bonus is provided at the Company’s discretion and may not be accessible to all members who successfully verify their identity. In addition to the conditions listed in Section 2, the Company can withdraw this bonus offer at any time. Factors such as the member’s registration country, the amount and type of deposits made, and other account specifics will be considered in deciding who qualifies for the verification bonus.
- The Company holds no responsibility to ensure that users utilize the Services in compliance with the User Agreement as it may be updated periodically.
- Android™ 4.4 and above
- 1GB of RAM

The Company is not obligated to investigate issues or complaints made by one player against another active user of the Services, nor does it need to take any action against a player for any reason, including potential violations of the User Agreement. The Company may, at its own discretion, choose to take appropriate action against individuals suspected of unlawful activity or other violations of the User Agreement, but it is not required to do so.

24. Multi-Currency in Casino

The Company is not liable for maintaining account usernames or passwords. If you misplace or forget your account information for reasons other than the Company’s negligence, it shall not be held responsible.

25. Governing Law

THE SERVICES AND SOFTWARE ARE PROVIDED ON AN 'AS IS' BASIS. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A SPECIFIC PURPOSE. YOU ASSUME ALL RISK REGARDING THE USE AND PERFORMANCE OF THE SOFTWARE.

26. Language Discrepancies

THE COMPANY DOES NOT WARRANT THAT THE SERVICES OR SOFTWARE WILL MEET YOUR EXPECTATIONS, FUNCTION WITHOUT INTERRUPTION, BE SECURE, ERROR-FREE, OR THAT ANY BUGS OR DEFECTS WILL BE FIXED, OR THAT THE SOFTWARE OR SERVER WILL BE FREE FROM VIRUSES. THE RELIABILITY AND ACCURACY OF ANY INFORMATION YOU OBTAIN THROUGH THE SERVICES IS YOUR FAULT ALONE.

ANY MALFUNCTION VOIDS ALL PAYMENTS. IN CASE OF SYSTEM ERRORS, COMMUNICATION FAILURES, OR OTHER MALFUNCTIONS AFFECTING ACCOUNT PAYOUTS, THE COMPANY WILL NOT BE LIABLE. All affected games and payments will be voided, and the Company has the right to take various corrective actions but is not obligated to provide backup systems.

Jackpot Winnings

IF YOU RECEIVE ANY WINNINGS OR BONUSES DUE TO AN ERROR ON OUR PART—WHETHER TECHNICAL OR MANUAL—REGARDING CALCULATIONS OR DISTRIBUTION, WE RESERVE THE RIGHT TO VOID THOSE BENEFITS. If you have already received a payment relating to the mistaken winnings, you must repay that amount or it may be deducted from your account.

THE COMPANY WILL NOT BE RESPONSIBLE FOR ANY ACTIONS OR INACTION BY YOUR INTERNET SERVICE PROVIDER OR OTHER THIRD PARTIES ENABLING YOUR ACCESS TO THE SERVER HOSTING THE SITE.

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You acknowledge that the decision to use the Services is solely yours and that you assume all risk in doing so.

Hardware:
- 2.5 GHz Intel Pentium III or 100% compatible
- 1 GB RAM
- Keyboard, mouse
Software:
- Microsoft Windows XP SP2 or higher
- The Company is not liable to you or any third party for any loss, damages, or injuries incurred as a result of using the Software or Services. This includes, but is not limited to, losses associated with businesses, expected winnings, business interruptions, or other economic losses—even if the likelihood of such losses was communicated to us.
- The Company bears no responsibility for any losses or damages associated with links present on the Sites, nor will it be liable for the content on any linked websites accessed through the Services.
- Adobe Flash Player 9
Connection: 256 kbps

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Nothing in the User Agreement limits the Company’s liability for death or personal injury resulting from the Company’s negligence.
You agree that if the Software or Services experience malfunctions due to delays, interruptions, data loss, misuse by individuals accessing the site, or other uncontrollable factors:
the Company will not be accountable for any resulting losses, including any winnings; and

if such malfunctions lead to an inflated amount in winnings owed to you, you will not be entitled to that increment. You are obligated to inform the Company about the mistake immediately and return any mistakenly credited winnings or the Company may deduct the amount from your account or offset it against debts owed to you.
14. Violating these terms and conditions

You agree to fully compensate, defend, and hold the Company, its white label partners, and their respective affiliates harmless from any claims, demands, liabilities, damages, and expenses, including legal fees, arising from:

any breach of the User Agreement by you;

your violation of any law or breach of third-party rights;
your usage of the Services, Software, or similar access by others using your credentials, whether authorized or not;
Besides any other available remedies, if you violate any terms outlined in the User Agreement or if the Company has reasonable doubts regarding your compliance with these terms, the Company may, at its own discretion, cancel your winnings. Furthermore, the Company retains the right to keep any existing positive balance in your account as a means to cover any damages or amounts owed by you during the investigation or resolution of any legal matters. Not adhering to the User Agreement may also lead to disqualification, closure of your account, or legal actions against you.
You acknowledge and consent that the outcome of randomly generated events associated with the Services will be determined by a random number generator. In situations where the results displayed on the Software you are using conflict with those from our server, the server’s results will always take precedence. It is understood that the Company’s records are the definitive authority concerning your use of the Services, and you forfeit any right to contest the Company’s rulings on these issues.
Any claims or disputes must be submitted no later than 7 business days following the date of the initial transaction. You agree to raise any such issues with the customer service department by reaching out through the live chat option specific to a White Label Brand and to furnish the Company with any pertinent information or evidence necessary for a proper review of your claim or dispute.
The Company’s support team will evaluate your claim and deliver a decision within 14 business days from the date of your submission regarding your claim or dispute.
Should you disagree with the Company’s conclusion, you have the option to approach our Support Manager to contest the decision, ensuring you promptly provide all relevant evidence concerning your appeal.
The Support Manager will reassess your claim or dispute and communicate the Company’s final and binding decision to you within 14 business days.
For users residing in any EU member state, you have the option to escalate a dispute concerning a gambling transaction through the European Commission’s Online Dispute Resolution Platform available at
The User Agreement will take effect immediately once you complete the registration process with the Company and will remain in effect until it is terminated according to its specified terms.
We hold the right to immediately terminate the User Agreement and your account (including username and password) without prior notice if:
for any reason we choose to stop providing the Services, whether generally or specifically to you;
if we determine that you have violated any terms of the User Agreement;
if your use of the Services is found to be inappropriate or against the spirit of the User Agreement; or

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if your account is linked in any way to another account that has been terminated due to a breach of the User Agreement. If your account is found to be associated with terminated accounts, we retain the right to close your account regardless of the nature of the connection, including any registration information provided on those accounts.
for any other reasonable reasons that we deem necessary.
Unless otherwise specified in this agreement, upon termination of the User Agreement, any remaining balance in your account will be returned to you within a reasonable timeframe after you make a request, always subject to our right to deduct any amounts you may owe us.
You can terminate the User Agreement and your account (including your username and password) at any time by reaching out to our Member Support Team via the live chat related to a White Label Brand. This termination will take effect when the Company processes the closure of your account (username and password), which will occur within 7 calendar days after your email has been received by the Company servers in Gibraltar. However, you are still responsible for any activity on your account between the time you send the email and when your account is officially terminated by the Company.

Upon termination of the User Agreement, you are required to:
cease using the Software and the Services;
settle any outstanding amounts owed to the Company; and

uninstall and permanently erase the Software from your devices, along with destroying all related documentation that you possess.
The right outlined here to terminate the User Agreement does not affect any additional rights or remedies either party may have concerning any breaches (if any) or any other violations.
Upon termination of the User Agreement for any reason, except as provided within the agreement itself, and subject to any accrued rights or obligations, neither party shall have any further responsibilities to the other under the User Agreement.
In the event the User Agreement is terminated by us due to your breach, the Company is not obliged to refund any funds that may remain in your account, and you will not have any claims against the Company regarding this.
If you have chosen to self-exclude from our platform, all accounts identified as yours will be closed according to our Responsible Gaming Policy. However, if you request a temporary 'Take a Break' period, your account will only be closed for the specific In House Brand or White Label Brand you indicated. You are responsible for adhering to this restriction for the entire duration of the specified period.

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If you have experienced issues related to gaming addiction, financial troubles, or any similar issues covered under our 'Responsible Gaming' policies, it is your responsibility to avoid creating new accounts while these issues are ongoing. For instance, if you were previously barred for gaming addiction with any brand operated by the Company, it is your duty to refrain from establishing new accounts across any brands linked to the Company. If you were to do so, we reserve the right to close all accounts as soon as we are aware. We are not liable to refund deposits or funds from any account that you created while such issues were present.

If any section of the User Agreement is found to be unlawful, void, or otherwise unenforceable, that specific provision will be considered separable from the remainder of the User Agreement and will not impact the validity and enforceability of the other provisions. In such instances, the invalid or unenforceable part will be interpreted in accordance with applicable law to reflect, as closely as possible, the original intent of the parties involved.
Any waiver by us regarding the terms of the User Agreement should not be viewed as a waiver of any previous or subsequent violations of any of the Agreement’s terms.
Unless explicitly stated otherwise, nothing within the User Agreement grants or confers any rights or benefits to third parties.
Nothing stated in the User Agreement creates or implies any agency, partnership, trust arrangement, fiduciary relationship, or any other joint venture between you and the Company.
The User Agreement represents the complete understanding between you and the Company regarding your use of the Software and Services, replacing any prior agreements made between the two parties on the same matter. You acknowledge that in consenting to the User Agreement, you have not relied on any statements unless they were explicitly made as representations by the Company within the Agreement itself.
The Company retains the right to transfer, assign, sublicense, or pledge the User Agreement, either wholly or partially, without your consent: (i) to any member of the same corporate group as the Company, or (ii) during a merger, sale of assets, or any similar corporate reorganization involving the Company. You are not permitted to transfer, assign, sublicense, or pledge any of your rights or obligations under the User Agreement in any capacity.
In compliance with applicable regulations and laws, the Company may choose to outsource any or all Services provided under the User Agreement to third-party entities.

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Within the User Agreement, terms such as 'you,' 'your,' 'user,' or 'player' refer to any individual utilizing the Services or Software based on the User Agreement. Unless stated otherwise, 'we,' 'us,' or 'our' collectively refer to the Company along with its subsidiaries, affiliates, directors, officers, employees, agents, and contractors.
Nothing within the User Agreement should be interpreted as granting you any security interest over the Company’s assets, including but not limited to any funds credited to your account.
The Company operates under the laws and gaming regulations of Gibraltar. You understand that the Company may be required to disclose certain information regarding you and your account to Gibraltarian authorities in accordance with such laws and regulations. For more details on the licensing status of Virtual Global Digital Services Limited and VDSL (International) Limited, please refer to the information available here.

Last updated: 27/02/2025
Version number: 105.1

As part of your use of the Service, the Company might provide a chat feature that enables communication between users of the Service. The Company reserves the right to review the conversations in this chat and maintain a record of all communications made through this channel. Your utilization of the chat feature is governed by the following rules:

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